Computer Support

Data Center Migration

The campus has recently sent out advanced notification of a network outage in the Campus Data Center on Sunday, May 17, 2015, 8 a.m. - 3 p.m.

The following BDS/IB/BDS systems are located in the Data Center and will be unavailable during the outage:

  • IB Webserver
  • BDS/MCB webserver
  • BDS Admin File Server
  • BDS Admin Database Server (FileMaker)

You can visit the UCB System Status Page for updates on the outage (http://systemstatus.berkeley.edu).


 

Note: Beginning August 1, 2014, Desktop support and computer purchasing for all users is now provided by Campus Shared Services (CSS).  Contact information is available on the right.

Campus Shared Services provides the following IT support services:

  • Device (desktop, laptop, iPhone, etc.) support
  • Campus Enterprise application support (bMail, bCal, BearBuy, UC Backup, etc.)
  • Device procurement and provisioning (purchasing and set up of new computers/devices)
  • Coordination with other technical support units (e.g., networking, security, etc.)

You can contact CSS IT technicians through the CSS IT Service Desk at 510-664-9000 option 1 or at: itcsshelp@berkeley.edu

The following services are not being transitioned to CSS and will remain with BDS IT:

  • EML/CRL/IB/MCB websites
  • Instructional Classroom Support
  • Department-specific Application Support
  • Ordering of Network connections

You can contact BDS IT staff at 510-643-5294 or at: it@bds.berkeley.edu.

For answers to common questions about computing hardware, software and services, view the
Computing FAQ