IT News

 July 12, 2018 7:08:00 AM PDT

We're investigating reports of an issue with Google Drive. We will provide more information shortly. The affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.

We're investigating reports of an issue with the Google Drive UI and applications that use the Drive UI such as saving Gmail attachments. We will provide more information shortly.

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Wednesday, July 11, 2018
Outage Start/End Time: 16:30
Groups Impacted: UCSF and more
Equipment:Profiles website.

Description: The Profiles website is down based on high cpu utilization on sfprf-01. Database and System Admins are engaged, and actively working the issue.

CMR: INC0701661

 July 11, 2018 12:20:00 PM PDT

The problem with Google Docs should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

 July 11, 2018 11:21:00 AM PDT

Google Docs service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 July 11, 2018 10:12:00 AM PDT

We are continuing to investigate this issue. We will provide an update by July 11, 2018 11:20:00 AM PDT detailing when we expect to resolve the problem. The affected users are unable to access Google Docs.

Google Engineering has identified a potential root cause of the issue and is applying a fix to mitigate the issue.

 July 11, 2018 11:21:00 AM PDT

Google Docs service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 July 11, 2018 10:12:00 AM PDT

We are continuing to investigate this issue. We will provide an update by July 11, 2018 11:20:00 AM PDT detailing when we expect to resolve the problem. The affected users are unable to access Google Docs.

Google Engineering has identified a potential root cause of the issue and is applying a fix to mitigate the issue.

 July 11, 2018 10:12:00 AM PDT

We are continuing to investigate this issue. We will provide an update by July 11, 2018 11:20:00 AM PDT detailing when we expect to resolve the problem. The affected users are unable to access Google Docs.

Google Engineering has identified a potential root cause of the issue and is applying a fix to mitigate the issue.

 July 11, 2018 9:36:00 AM PDT

We're investigating reports of an issue with Google Sheets. We will provide more information shortly. The affected users are unable to access Google Sheets.

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, July 10, 2018
Outage Start/End Time: 1015 – TBD
Groups Impacted: Campus
Equipment: Data Network

Description: UPDATE: Tuesday, July 10, 2018 10:22am – The network is again impacted by an equipment issue, the network team is working on the problem and an update will be provided when information is available.

The Service Desk are receiving notification that there is campus network outage.

IST staff is working quickly to identify the source of the outage and to restore services as quickly as possible.

CMR:TBD