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Status of UC Berkeley Enterprise Information Services
Updated: 2 hours 52 min ago

Unscheduled Maintenance ServiceNow Telecom Catalog

17 November, 2017 - 09:15

Outage Type: UNSCHEDULED MAINTENANCE
Date Submitted: Friday, November 17, 2017
Outage Start/End Time: 0600 0 1800
Groups Impacted: See Desc.
Equipment: ServiceNow Telecom Catalog

Description: The Telecom Catalog system will be impacted by the COA Validation and Web Service outage on Friday November 17th from 6:00am – 6:00pm.

The Telecom Catalog system will be up and available, but requests that require a chart-string cannot be submitted and no funding changes can be done during this window.

Groups Impacted: ServiceNow Telecom Catalog users who do funding changes and submit Service Requests.

CMR: CHG0031203

Categories: IT News

Unscheduled Outage Google Docs

15 November, 2017 - 13:52

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, November, 15, 2017
Outage Start/End Time: 1248 – 1505
Groups Impacted: Subset of Google Docs User
Equipment: N/A

Description: UPDATE: Wednesday, November 15, 2017 3:05pm – The Google dashboard indicates the matter is resolved.

There is a Google Docs outage that is impacting a significant subset of users, including bConnected accounts.

Google is working to resolve the issue and will post updates on the G Suite Status Dashboard

https://www.google.com/appsstatus#hl=en&v=status.

INC: INC0575301

Categories: IT News

Scheduled Outage BFS

14 November, 2017 - 10:55

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, November 17, 2017
Outage Start/End Time: 0600 – 1800
Groups Impacted: BFS Users
Equipment: bfs.is.berkeley.edu

Description: BFS will be unavailable Friday, November 17th from 6:00am – 6:00pm due to system maintenance.

INC: INC0574266

Categories: IT News

Unscheduled Outage Safari Error on Macs

14 November, 2017 - 10:08

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, November 14, 2017
Outage Start/End Time: 0800 – TBD
Groups Impacted: Mac Users
Equipment:N/A

Description: The Service Desk is receiving reports of Mac users getting an error message: ‘SafariBookmarksSyncAgent quit unexpectedly’ which is effecting the ability to use the Safari browser.

The EEI staff is working quickly to resolve the problem as soon as possible and there is currently no ETA at this time.

INC: INC0573727

Categories: IT News

Unscheduled Outage Campus Wireless Network

7 November, 2017 - 14:25

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Tuesday, November 7, 2017
Outage Start/End Time: 1400 – 1432
Groups Impacted: Campus Wireless Network Users
Equipment: inr-306

Description: UPDATE: Tuesday, November 7, 2017 14:25pm – At 2:00pm this afternoon the router supporting the campus wireless network rebooted unexpectedly. The router has completed reloading and the wireless network has recovered from the disruption.

At 2:00pm this afternoon the router supporting the campus wireless network rebooted unexpectedly.

Network engineers are working to restore service.

INC:TBD

Categories: IT News

Unscheduled Outage Avaya Main Phone Lines

7 November, 2017 - 06:59

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Tuesday, November 7, 2017
Outage Start/End Time: 0600 – TBD
Groups Impacted: Avaya Campus Users
Equipment: ucb-cm-active.ist.1918.berkeley.edu

Description: UPDATE: Tuesday, November 7, 2017 7:54am – The AT&T DS1 lines are down and  preventing inbound calls and local outbound calls from getting through. AT&T is working to resolved the issue as soon as possible.

UC Berkeley main telephone lines are down and Telecom staff are in contact with AT&T to restore service as soon as possible.

INC: INC0570789

Categories: IT News

Scheduled Maintenance Campus Border Routers

6 November, 2017 - 15:10

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, November 8, 2017
Outage Start/End Time: 1000  – 1159
Groups impacted: None
Equipment: inr-001, inr-002

Description: During this maintenance IST staff will be upgrading software on the campus border routers.

No interruption of service is expected.

CMR: N/A

Categories: IT News

Scheduled Outage CalTime

3 November, 2017 - 13:39

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, November 5, 2017
Outage Start/End Time: 0845 – 1100
Groups Impacted: CalTime Users
Equipment: caltime.berkeley.edu

Description: On Sunday, November 5th during 8:45am to 11:00am, CalTime will be unavailable because of technical maintenance.

The outage will affect many Campus users since the online application will not be available during patching.

Caltime terminals will still be available to employees that record time via a time-clock.

CMR: CHG0031120

Categories: IT News

Unscheduled Outage CAS

3 November, 2017 - 10:49

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Friday, November 3, 2017
Outage Start/End Time: 1043 – TBD
Groups Impacted: Campus
Equipment: CAS

Description: CAS is experiencing heavy loads, but there is currently no outage. CalNet staff are monitoring the situation and trying to determine the cause.

INC:INC0569402

Categories: IT News

Unscheduled Outage BearBuy

2 November, 2017 - 08:58

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Thursday, November 2, 2017
Outage Start/End Time: 0800 – TBD
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: The Service Desk is receiving reports that BearBuy is currently unavailable.

The BearBuy staff is working quickly to identify the source of the problem and to restore service as quickly as possible.

CMR: INC0568524

Categories: IT News

Scheduled Maintenance WiFi/VPN Authentication Service

1 November, 2017 - 15:24

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Monday, November 20, 2017
Outage Start/End Time: 0600 – 0700
Groups impacted:  Users of AirBears2, CalVisitor, eduroam and UCBVPN
Equipment: Wireless Network

Description: Required maintenance will be performed on the DB server providing back end services for the AirBears2, CalVisitor, eduroam wireless networks as well as the campus VPN service. During the maintenance window there will be a short outage for new users connecting to the wireless network and VPN service, some users may experience an interrupt to their wireless service but it should self-correct.

Please direct any questions you may have regarding this announcement to:Sean Schluntz and Kellie Hobbs

CMR: CHG0031145

Categories: IT News

Scheduled Outage of Specific bCourses Tools

1 November, 2017 - 10:32

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, November 5, 2017
Outage Start/End Time: 0500 – 1100
Groups Impacted: bCourses users
Equipment: N/A

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Sunday, November 5th 5:00am – 11:00am due to scheduled maintenance.

CMR: CHG0031120

Categories: IT News

Scheduled Outage CalTime

1 November, 2017 - 07:36

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, November 10, 2017
Outage Start/End Time: 0600 – 0830
Groups Impacted: CalTime Users
Equipment: caltime.berkeley.edu

Description: On Friday, November 10th during 6:00am to 8:30am, CalTime will be unavailable due to technical maintenance.

The CalTime team will be installing a Kronos service pack.

The outage will affect many campus users since the online application will not be available during patching.

Caltime terminals will still be available to employees that record time via a time-clock.

CMR: CHG0031144

Categories: IT News

Scheduled Outage Student Information System (SIS)

31 October, 2017 - 18:07

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, November 5, 2017
Outage Start/End Time: 0500 – 1100
Groups Impacted: Production SIS, CalCentral and SIS related APIs Users
Equipment: See Desc.

Description: The Student Information System (SIS) and CalCentral will undergo database patching and the release of new functionality on Sunday November 5th from 5:00am-11:00am.

Equipment affected:

bcsint.is.berkeley.edu, calcentral.berkeley.edu, SIS APIs in api-central.berkeley.edu

CMR: CHG0031120

Categories: IT News

Unscheduled Outage CalNet CAS Authentication

29 October, 2017 - 09:28

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Sunday, October 29, 2017
Outage Start/End Time: 0600 – TBD
Groups Impacted: Campus
Equipment:CalNet

Description: The Service Desk are receiving reports of users currently unable to use CalNet CAS to secure sites requiring CAS authentication

IST staff is working quickly to identify the source of the problem and to restore services as quickly as possible.

CMR:TBD

Categories: IT News

Unscheduled Outage of Online Course Evaluations

27 October, 2017 - 13:46

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Friday, October 27, 2017
Outage Start/End Time: 1250 – 1412
Groups Impacted: Online Course Evaluations Users
Equipment: N/A

Description: UPDATE: Friday, October 27, 2017 2:12pm – This issue regarding Online Course Evaluations has been resolved. The site is now operational again.

At 12:50pm, ETS was notified via automatic monitoring that http://course-evaluations.berkeley.edu was unresponsive.

ETS is currently working with the vendor Explorance to resolve this issue, and there is no ETA at this time

CMR: INC0565441

Categories: IT News

Scheduled Change Change: 2-Step Required for IST Employees and CAT Users

26 October, 2017 - 11:20

Outage Type: SCHEDULED CHANGE
Date Submitted: Wednesday, November 1, 2017
Outage Start/End Time: 0700 – TBD
Groups Impacted: IST employees and CAT Users
Equipment: N/A

Description: CalNet 2-Step is required for all IST employees and users of CalNet Admin Tool effective November 1, 2017, 7:00am.

Anyone seeking support should contact calnet2-stephelp@berkeley.edu or call Service Desk at 510-664-9000.

See calnet.berkeley.edu/2-step for information about 2-Step.

CMR: CHG0031128

Categories: IT News

Scheduled Outage Berkeley Person Registry

25 October, 2017 - 15:42

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, November 15, 2017
Outage Start/End Time: 0500 – 0600
Groups Impacted: See Desc.
Equipment: N/A

Description: The Berkeley Person Registry postgres database will be upgraded on November 15th between 5:00am – 6:00am.

The groups impacted by outage will be the following:

Berkeley Person Registry, CalNet Account Manager, CalNet Admin Tool, and CalNet Crosswalk

CMR: CHG0031129

Categories: IT News

Scheduled Outage of Specific bCourses Tools

24 October, 2017 - 12:42

Outage Type: SCHEDULED OUTAGE
Date Submitted: Thursday, October 26, 2017
Outage Start/End Time: 0600 – 0800
Groups Impacted: bCourses Users
Equipment: N/A

Description: ETS is deploying Junction v93.0.J1 to address changes in Canvas for bCourses.

bCourses users will not be able to access specific tools (i.e. course roster, course creation) during this time.

Rollback procedures (from updated version to previous version) will be tested prior to the deployment date.

CMR: CHG0031123

Categories: IT News

Unscheduled Outage LDAP

24 October, 2017 - 10:57

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, October 24, 2017
Outage Start/End Time: 1037 – TBD
Groups Impacted: Campus LDAP Users
Equipment: ldap.berkeley.edu

Description: LDAP is experiencing heavy load and may have intermittent availability.

IST staff is working quickly to identify the source of the problem and to restore services as quickly as possible.

CMR:CHG0031124

Categories: IT News

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