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Status of UC Berkeley Enterprise Information Services
Updated: 1 hour 43 min ago

Scheduled Maintenance vCenter – San Diego

19 September, 2017 - 14:18

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, September 21, 2017
Outage Start/End Time: 0600 – 0900
Groups impacted: UCB Cloud Users
Equipment: N/A

Description: On Thursday morning September 21st, starting at 6:00 am UCB Cloud team will apply security and general bug fix patches to our San Diego vCenter instance (vSphere 5.5 update 3f).

The vCenter server instance will be unavailable until 9:00am, as a result users will not be able to connect to your server consoles using the vSphere client (vmconsole.berkeley.edu).

As always you can continue to access your servers via SSH or RDP during the maintenance.

CMR: N/A

Categories: IT News

UCBACKUP4, UCBACKUP5, UCBACKUP6

18 September, 2017 - 09:21

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, September 22, 2017
Outage Start/End Time: 0815-1700
Groups Impacted: UCBackup
Equipment: sbg-tsm-prod-06

Description: UCBackup servers UCBACKUP4, UCBACKUP5, and UCBACKUP6
will be offline for backup software upgrade.

CMR: CHG0031000

Categories: IT News

Scheduled Emergency Maintenance WiFi Authentication Service

13 September, 2017 - 18:32

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, September 14, 2017
Outage Start/End Time: 0630 – 0700
Groups impacted: Airbears2, CalVisitor, and eduroam
Equipment: Wireless

Description: During this maintenance, IST staff will address a eduroam wireless network issue keeping visitors from other institutes from connecting (UC Berkeley users are not effected) the AAA servers providing authentication for the wireless networks will be restarted.

Some users may experience a delay in connecting to the wireless networks, but it will be brief.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR: CHG0030991

Categories: IT News

Scheduled Maintenance WiFi Authentication Service

12 September, 2017 - 09:45

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, September 13, 2017
Outage Start/End Time: 0530 – 0600
Groups impacted: Users of Airbears2, CalVisitor, and eduroam
Equipment:

Description: To address an eduroam wireless network issue keeping visitors from other institutes from connecting (UC Berkeley users are not effected) the AAA servers providing authentication for the wireless networks will be restarted to activate a new configuration.

Some users may experience a delay in connecting to the wireless networks, but it will be brief.

Please direct any questions you may have regarding this announcement to: Sean Schluntz, sschluntz@berkeley.edu

CMR: CHG0030991

Categories: IT News

Scheduled Maintenance Wire Network 4th – Ground Floors, Evans Hall

11 September, 2017 - 15:18

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, September 14, 2017
Outage Start/End Time: 0400 – 0700
Groups impacted: Wire Network Users, 4th – Ground Floors, Evans Hall
Equipment: eva-260a-sw82

Description: One of the network switches in Evans Hall 260A will be retired and replaced with another device.

This unit must be removed before the connections can be restored to the new device.

This will result in a network outage to approximately 50% of the wired connections on the 4th, 3rd, 2nd, 1st, and Ground floors of Evans Hall.

WiFi connections should not be disturbed in these areas. Work to be done on Thursday, September 14, 2017 from 4:00am to 7:00am.

Please direct any questions you may have regarding this announcement to: Gary Thomas

CMR: CHG0030989

Categories: IT News

Unscheduled Outage Google Drive

7 September, 2017 - 09:02

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Thursday, September 7, 2017
Outage Start/End Time: 0737 – TBD
Groups Impacted: Campus
Equipment: Google Drive

Description: Google is investigating reports of an issue with Google Drive not loading files and results in a 500 error.

The vendor is working quickly to identify the source of the problem and to restore services as quickly as possible.

CMR: CHG0030979

Categories: IT News

Scheduled Maintenance Network Core Direct Connections

6 September, 2017 - 10:42

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, September 6, 2017
Outage Start/End Time: 2200 – 2359
Groups impacted: Network core direct connections
Equipment: inr-201, inr-202

Description: IST staff will be upgrading software on the network core routers. No interruption of service is expected.

Devices connected directly to the network core will experience link loss on each of their links sequentially as the corresponding router reloads.

During the maintenance window but before the upgrade we will be adding filters for routes sent to the core routers to avoid a memory issue encountered during a previous maintenance.

This notification is being re-transmitted since it appears to have not made it to all recipients when sent last week. Apologies for any duplicate or delayed notification.

Please direct any questions you may have regarding this announcement to: Erik Latrope

CMR: CHG0030959

Categories: IT News

Unscheduled Outage Software Central Products

1 September, 2017 - 08:49

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Thursday, August 31, 2017
Outage Start/End Time: 0800 – TBD
Groups Impacted: Campus
Equipment: software.berkeley.edu

Description: Several software products on the Software Central website (https://software.berkeley.edu) are temporarily inaccessible for download. Software products affected include, but are not limited to:

Cisco VPN Client (AnyConnect)
JMP
SAS
SPSS
MS SCEP

The access issue is related to the permission settings on the back-end service that hosts the software packages. IST is working with the vendor tech support to restore service. There is no ETA at this time.

Software that is downloaded from the vendor directly (e.g. Matlab, etc) is not affected.

CMR:TBD

Categories: IT News

Unscheduled Outage – Adobe CC Download

28 August, 2017 - 16:24

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Monday, August 28, 2017
Outage Start/End Time: 1537 – TBD
Groups Impacted: All Faculty/Staff/Students – trying to renew or create a subscription to Adobe Creative Cloud
Equipment: Software download Adobe CC

Description: UCB Faculty, Staff and Students are currently unable to renew/create subscriptions to Adobe Creative Cloud for use on personally-owned devices.

The interruption is due to the exhaustion of the transaction inventory available to download Adobe products from the Kivuto website.

IS&T has contacted Kivuto Services to begin the process of having the inventory replenished. Kivuto Services is located in Eastern Canada and has ended its business day.

IS&T will work early tomorrow, Tuesday Aug 29th, to initiate contact between Adobe and Kivuto to have the issue resolved. There is no ETA available.

CMR: TBD

Categories: IT News

Scheduled Maintenance San Diego Data Center Load Balancers

25 August, 2017 - 11:12

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Saturday, September 9, 2017
Outage Start/End Time: 0530 – 0630
Groups impacted: Systems / Services Hosted in SDSC
Equipment: SDSC load balancer cluster

Description: IST staff will be upgrading software on the SDSC set of load balancers.

No interruption of service is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR: CHG0030945

Categories: IT News

Scheduled Maintenance NOS Load Balancers

25 August, 2017 - 11:12

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, August 30, 2017
Outage Start/End Time: 0530 – 0630
Groups impacted: Network Services DNS and AAA Systems
Equipment: SUT load balancer cluster

Description: IST staffwill be upgrading software on the SUT set of load balancers.

No interruption of service is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR: CHG0030953

Categories: IT News

Scheduled Maintenance Earl Warren Data Center Load Balancers

25 August, 2017 - 11:11

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, September 20, 2017
Outage Start/End Time: 0530 – 0630
Groups impacted: Systems / Services Hosted in EWDC
Equipment: EWDC load balancer cluster

Description: IST staff will be upgrading software on the EWDC set of load balancers.

No interruption of service is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR: CHG0030954

Categories: IT News

Scheduled Outage Campus Remote Access Service (ucbvpn)

25 August, 2017 - 11:11

Outage Type: SCHEDULED OUTAGE
Date Submitted: Thursday, August 31, 2017
Outage Start/End Time: 0530 – 0700
Groups impacted: Campus Remote Access Service Users
Equipment: ucbvpn.berkeley.edu

Description: IST staff will be replacing the SSL certificates on ucbvpn.berkeley.edu and the two appliances that provide the VPN service.

It is likely users of the Remote Access service will be disconnected when the new certificate is installed and need to reconnect.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR:CHG0030955

Categories: IT News

Scheduled Outage CalTime

24 August, 2017 - 12:46

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 25, 2017
Outage Start/End Time: 0600 – 0645
Groups Impacted: CalTime Users
Equipment: caltime.berkeley.edu

Description: CalTime will be unavailable Friday, August 25th between 6:00am – 6:45am due to a scheduled maintenance.

CalTime terminals will still be available to employees that record time via a time-clock.

CMR: CHG0030943

Categories: IT News

Unscheduled Outage 2484 Shattuck Voice & Network

23 August, 2017 - 11:25

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Wednesday, August 23, 2017
Outage Start/End Time: 1120 – TBD
Groups Impacted: 2484 Shattuck Users
Equipment: Voice and Network

Description: There was a cable cut outside the facility that cause the entire building to lose voice and network services.

IST staff is working quickly to restore services as quickly as possible.

CMR:TBD

Categories: IT News

Scheduled Outage CalPlanning

17 August, 2017 - 10:04

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 25 – Monday, August 28, 2017
Outage Start/End Time: 0600 – 1200
Groups Impacted: CalPlanning  Users
Equipment: calpln-rptportal.berkeley.edu

Description: CalPlanning will be unavailable from Friday, August 25, 2017 6:00am to Monday, August 28, 2017 12:00pm for system maintenance.

Please see calplanning.berkeley.edu for more information.

CMR: CHG0030938

Categories: IT News

Unscheduled Outage Taske ACD Reporting Tool

11 August, 2017 - 10:05

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Friday, August 11, 2017
Outage Start/End Time: 0800 -1010
Groups Impacted: Taske ACD Users
Equipment: ucbdctaskeapp1

Description: UPDATE: Friday, August 11, 2017 10:10am – Rebooted the AES server and this resolved the problem.

Taske ACD is not receiving data from the PBX because the AES link is down. The IST Telecom Voice team is working on restoring the AES link.

 CMR: CHG0030929

Categories: IT News

Scheduled Outage Berkeley Reporting Portal (BAIRS)

11 August, 2017 - 06:20

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, August 13, 2017
Outage Start/End Time: 1000 – 1130
Groups Impacted: BAIRS Users
Equipment: bairs.berkeley.edu

Description: BAIRS will not be available between the hours of 10:00am and 11:30am on Sunday, August 13, due to a database patching.

CMR: CHG0030878

Categories: IT News

Unscheduled Outage bCourses

10 August, 2017 - 09:13

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Thursday, August 10, 2017
Outage Start/End Time: 0845 – 0913
Groups Impacted: bCourses Users
Equipment: N/A

Description: UPDATE: Thursday, August 10, 2017 9:13 – This issue has been resolved.

bCourses has been unavailable due to an unscheduled outage experienced by the vendor. Canvas is working to resolve the issue.

Status updates will be available at http://status.instructure.com/.

The staff will update this posting when the issue is resolved.

CMR: TBD

Categories: IT News

Unscheduled Outage CalTime

9 August, 2017 - 11:00

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, August 9, 2017
Outage Start/End Time: 1110 – 1120
Groups Impacted: CalTime Users
Equipment: caltime.berkeley.edu

Description: UPDATE: Wednesday, August 9, 2017 11:24am – This issue has been resolved and CalTime is now available.

Due to technical difficulties, CalTime will be unavailable from 11:10am to 11:20am today. Time Clocks will still be available during the system down time.

CMR:TBD

Categories: IT News

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