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Status of UC Berkeley Enterprise Information Services
Updated: 1 hour 56 min ago

Unscheduled Outage Intermittent Network Issues

30 April, 2018 - 08:14

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Monday, April 30, 2018
Outage Start/End Time: 0700 – TBD
Groups Impacted: Campus
Equipment: Campus Network

Description: UPDATE: Monday, April 30, 2018 10:17am – IST staff is aware of instability to the Palto Alto Firewall in the Earl Warrent Data Center and are troubleshooting to determine the cause and work toward a resolution.

Monday, April 30, 2018 9:17am – The Service Desk continues to receive reports of network issues affecting many services including CAS, VPN, and connectivity to other applications hosted on campus.  The network team is working to correct the issue as quickly as possible.  All workloads hosted in our environment are up and running and should respond normally as soon as the issue is resolved.

The Service Desk are receiving calls of intermittent network issues.

IST staff is working quickly to identify the source of the problem and to restore services as quickly as possible.

INC:INC0660327

Categories: IT News

No Unscheduled Outage work being

19 April, 2018 - 10:12

No Unscheduled Outage work being performed at this time

This (1) entry represents no Unscheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Outage work being

19 April, 2018 - 10:12

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Maintenance work being

19 April, 2018 - 10:11

No Scheduled Maintenance work being performed at this time

This (1) entry represents no Scheduled Maintenance work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

Unscheduled Outage BearBuy

10 April, 2018 - 09:18

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April, 10, 2018
Outage Start/End Time: 0846 – TBD
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: Some customers are experiencing intermittent issues accessing BearBuy.  The vendor Jaggaer is working on resolving the issue as soon as possible.

INC: INC0650924

Categories: IT News

Unscheduled Outage BearBuy

9 April, 2018 - 12:30

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Monday, April 9, 2018
Outage Start/End Time: 1214 – TBD
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: There are intermittent outage issues with BearBuy. The support teams are investigating but have no ETA at this time.

CMR:TBD

Categories: IT News

Scheduled Outage Morgan Hall

6 April, 2018 - 08:08

Outage Type: SCHEDULED OUTAGE (RESOLVED)
Date Submitted: Friday, April 6, 2018
Outage Start/End Time: 0500 – 0812
Groups Impacted: Morgan Hall
Equipment: Avaya PBX phones

Description: UPDATE: Friday, April 6, 2018 8:12am – The power has been restored and the PBX has come back on line.

Facilities is conducting electrical system maintenance in the building (full power shutdown). This in turn will power down the site PBX phones.

 INC: INC0648926

Categories: IT News

Scheduled Outage CalCentral

5 April, 2018 - 16:04

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, April 11, 2018
Outage Start/End Time: 0500 – 0700
Groups Impacted: CalCentral Users
Equipment: calcentral.berkeley.edu

Description: Production CalCentral will be unavailable Wednesday, April 11th from 5:00am-7:00am to release new features.

CMR: CHG0031572

Categories: IT News

Scheduled Outage BearBuy

4 April, 2018 - 12:45

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, April 6 – Sunday, April 8, 2018
Outage Start/End Time: 1800 – 0900
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: BearBuy will be unavailable from Friday April 06, 2018 at 6:00pm to Sunday April 08, 2018 at 9:00am.

CMR: CHG0031569

Categories: IT News

Unscheduled Outage UC Learning Center

3 April, 2018 - 15:57

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April 3, 2018
Outage Start/End Time: 1600 – TBD
Groups Impacted: Campus
Equipment: N/A

Description: The Service Desk are receiving reports of login issues to LMS from multiple locations, and for both direct login and via single sign on.

The team has put in an urgent ticket with SumTotal to resolve the issue as soon as possible.

INC: INC0647149

Categories: IT News

Unscheduled Outage BFS

3 April, 2018 - 13:01

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April 3, 2018
Outage Start/End Time: 0915- TBD
Groups Impacted: BFS Users
Equipment: bfs.is.berkeley.edu

Description: BFS has been experiencing periodic slowness and login problems since 9:15am. Changes have been made and IST staff is monitoring the situation.

CMR: CHG0031566

Categories: IT News

Scheduled Outage of Specific bCourses Tools

3 April, 2018 - 12:44

Outage Type: SCHEDULED OUTAGE
Date Submitted: Monday, April 9, 2018
Outage Start/End Time: 0600 – 0800
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: ETS is deploying Junction v96.0.J2 to add functionality to the services.

bCourses users will not be able to access specific tools (i.e. course roster, course creation) during this time.

Rollback procedures (from updated version to previous version) will be tested prior to the deployment date.

CMR: CHG0031567

Categories: IT News

Scheduled Outage Pinnacle

3 April, 2018 - 12:40

Outage Type: SCHEDULED OUTAGE
Date Submitted: Tuesday, April 10, 2018
Outage Start/End Time: 0500 – 0800
Groups Impacted: See Desc.
Equipment: Pinnacle and ServiceNow Telecom Catalog

Description: Calero will be patching our Pinnacle instance during this window. Campus customers can submit service requests.

Campus customers will not be able to submit funding changes or subscriber re-assignments during this window.

In ServiceNow, Telecom staff will not be able to close RITMs and IST Service Providers will not be able to send their uploads to Pinnacle during this window.

Groups Inpacted: Pinnacle Users, ServiceNow Telecom Catalog users who do funding changes and subscriber re-assignments

CMR: CHG0031523

Categories: IT News

Emergency Outage Campus Network

2 April, 2018 - 18:19

Outage Type: EMERGENCY OUTAGE
Date Submitted: Monday, April 2, 2018
Outage Start/End Time: 1700 – TBD
Groups Impacted: Campus
Equipment: campus network

Description: IST Staff is aware of instability in the campus network and are troubleshooting to determine the cause and work toward a resolution.

CMR:TBD

Categories: IT News

Unscheduled Network Outage (Instability)

2 April, 2018 - 18:16

Outage Type: UNSCHEDULED OUTAGE
Date: Monday 2 April 2018
Outage Start/End Time: 16:00 – Ongoing
Groups Impacted: Campus
Equipment: Network

Description:

IST staff is aware of instability in the campus network and are troubleshooting to determine the cause and work toward a resolution.

CMR: INC0646407

Categories: IT News

Unscheduled Outage Turnitin Similarity Reports

28 March, 2018 - 12:42

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Wednesday, March 28, 2018
Outage Start/End Time: 1221 – TDB
Groups Impacted: Turnitin-Enabled Assignments bCourses Instructors
Equipment: Canvas

Description: UPDATE: UPDATE:Wednesday, March 28, 2017 1:12pm – As of Tuesday, March 27th, all new assignments and submissions should behave as expected. The vendor is still preparing a fix to resubmit the broken assignments and submissions which they will try to run today or tomorrow.

Monday, March 26, 2018 12:21pm – Canvas support engineers have developed and are currently reviewing a fix for this issue. No word yet on when it will be deployed. Also, they confirmed that the earliest reports of this issue were from March 20th so students who submitted Turnitin-enabled assignments since that time may not have had a similarity report generated for their submission.

Turnitin similarity reports are currently not being generated for assignment submissions that were submitted on or after Tuesday, March 20th. The bCourses team has reported the issue to Canvas who is working to resolve the issue and make the reports available as soon as possible. The bCourses team will update this announcement as there are updates from the vendor.

INC: INC0644227

Categories: IT News

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