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Status of UC Berkeley Enterprise Information Services
Updated: 1 hour 50 min ago

Unscheduled Outage 2080 Addison Avaya PBX

8 December, 2017 - 12:40

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Friday, December 8, 2017
Outage Start/End Time: 1100 – TBD
Groups Impacted:  2080 Addison Avaya Phone Users
Equipment: Avaya G450 and Avaya Phones

Description: 2080 Addison Avaya PBX Gateway G450 is not able to connect via the campus network to the campus PBX system. Users at site are unable to make or receive phone calls via Avaya phones.

INC:TBD

Categories: IT News

Scheduled Outage of Specific bCourses Tools

7 December, 2017 - 12:50

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, December 10, 2017
Outage Start/End Time: 0500 – 1400
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Sunday, December 10th from 5:00a-2:00p due to scheduled maintenance.

CMR: CHG0031211

Categories: IT News

Scheduled Outage Student Information Systems

6 December, 2017 - 12:39

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, December 10, 2017
Outage Start/End Time: 0500 – 1400
Groups Impacted: Users of Production SIS, CalCentral and SIS related APIs
Equipmentbcsint.is.berkeley.edu, calcentral.berkeley.edu, SIS APIs in api-central.berkeley.edu

Description: The Student Information System (SIS) will be releasing new functionality on Sun 12/10/2017 from 5:00am-2:00pm.

CMR: CHG0031211

Categories: IT News

Scheduled Maintenance Avaya G450 PBX Tan Hall

1 December, 2017 - 10:44

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, December 6, 2017
Outage Start/End Time: 0600 – 0800
Groups impacted:  Tan Hall Avaya Users
Equipment: See Desc.

Description: IST Telecom will be updating the G450 IP address and rebooting the Avaya PBX servers.

tan-b50-gw1.pbx.berkeley.edu <http://tan-b50-gw1.pbx.berkeley.edu>.
172.16.244.11 root switch port 19
tan-b50-gw2.pbx.berkeley.edu <http://tan-b50-gw2.pbx.berkeley.edu>.
172.16.244.12 root switch port 20
tan-b50-gw3.pbx.berkeley.edu <http://tan-b50-gw3.pbx.berkeley.edu>.
172.16.244.13 root switch port 21
tan-b50-ups2.pbx.berkeley.edu <http://tan-b50-ups2.pbx.berkeley.edu>
172.16.237.14 root switch port 22

CMR: CHG0031233

Categories: IT News

Scheduled Maintenance Avaya G450 PBX Campbell Hall and Greek Theater

1 December, 2017 - 10:44

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, December 7, 2017
Outage Start/End Time: 0600 – 0800
Groups impacted: Campbell Hall and Greek Theater Avaya Users
Equipment: See Desc.

Description: IST Telecom will be updating the G450 IP address and rebooting the Avaya PBX servers.

Greek Theater

Switch is a Cisco Catalyst 2960S.
greek-109-gw1.pbx.berkeley.edu
<http://greek-109-gw1.pbx.berkeley.edu> 172.16.244.6 109-sw1 port 16
greek-109-ups1.pbx.berkeley.edu
<http://greek-109-ups1.pbx.berkeley.edu> 172.16.237.12 109-sw1 port 17

Campbell Hall

Root switch is a Cisco Catalyst 3750X. New RJ-45 patch cords run and
labeled.
camp-130-gw1.pbx.berkeley.edu
<http://camp-130-gw1.pbx.berkeley.edu>. 172.16.244.5 root switch
port 1/1/3 (second port from the right)
camp-130-ups1.pbx.berkeley.edu
<http://camp-130-ups1.pbx.berkeley.edu>. 172.16.237.13 root switch
port g1/1/4 (first port from the right)

CMR: CHG0031234

Categories: IT News

No Scheduled Outage work being

30 November, 2017 - 15:09

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Unscheduled Outage work being

30 November, 2017 - 15:08

No Unscheduled Outage work being performed at this time

This (1) entry represents no UnScheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Outage work being

30 November, 2017 - 15:07

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Unscheduled Outage work being

28 November, 2017 - 08:07

No Unscheduled Outage work being performed at this time

This (1) entry represents no UnScheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Outage work being

28 November, 2017 - 08:07

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Maintenance work being

28 November, 2017 - 08:06

No Scheduled Maintenance work being performed at this time

This (1) entry represents no Scheduled Maintenance work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

Unscheduled Outage Imagine

22 November, 2017 - 10:18

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Friday, November 22, 2017
Outage Start/End Time: 0830 – TBD
Groups Impacted: Imagine Users
Equipment: imagine@berkeley.edu

Description: The Imagine service is experiencing intermittent connectivity problems. The Imagine team is actively troubleshooting.

If problems persist please continue to submit a ticket to imaginehelp@lists.berkeley.edu.

Also, provide as much details as possible. This will help the troubleshooting efforts.

INC: INC0578729

Categories: IT News

Unscheduled Maintenance ServiceNow Telecom Catalog

17 November, 2017 - 09:15

Outage Type: UNSCHEDULED MAINTENANCE
Date Submitted: Friday, November 17, 2017
Outage Start/End Time: 0600 0 1800
Groups Impacted: See Desc.
Equipment: ServiceNow Telecom Catalog

Description: The Telecom Catalog system will be impacted by the COA Validation and Web Service outage on Friday November 17th from 6:00am – 6:00pm.

The Telecom Catalog system will be up and available, but requests that require a chart-string cannot be submitted and no funding changes can be done during this window.

Groups Impacted: ServiceNow Telecom Catalog users who do funding changes and submit Service Requests.

CMR: CHG0031203

Categories: IT News

Unscheduled Outage Google Docs

15 November, 2017 - 13:52

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, November, 15, 2017
Outage Start/End Time: 1248 – 1505
Groups Impacted: Subset of Google Docs User
Equipment: N/A

Description: UPDATE: Wednesday, November 15, 2017 3:05pm – The Google dashboard indicates the matter is resolved.

There is a Google Docs outage that is impacting a significant subset of users, including bConnected accounts.

Google is working to resolve the issue and will post updates on the G Suite Status Dashboard

https://www.google.com/appsstatus#hl=en&v=status.

INC: INC0575301

Categories: IT News

Scheduled Outage BFS

14 November, 2017 - 10:55

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, November 17, 2017
Outage Start/End Time: 0600 – 1800
Groups Impacted: BFS Users
Equipment: bfs.is.berkeley.edu

Description: BFS will be unavailable Friday, November 17th from 6:00am – 6:00pm due to system maintenance.

INC: INC0574266

Categories: IT News

Unscheduled Outage Safari Error on Macs

14 November, 2017 - 10:08

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, November 14, 2017
Outage Start/End Time: 0800 – TBD
Groups Impacted: Mac Users
Equipment:N/A

Description: The Service Desk is receiving reports of Mac users getting an error message: ‘SafariBookmarksSyncAgent quit unexpectedly’ which is effecting the ability to use the Safari browser.

The EEI staff is working quickly to resolve the problem as soon as possible and there is currently no ETA at this time.

INC: INC0573727

Categories: IT News

Unscheduled Outage Campus Wireless Network

7 November, 2017 - 14:25

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Tuesday, November 7, 2017
Outage Start/End Time: 1400 – 1432
Groups Impacted: Campus Wireless Network Users
Equipment: inr-306

Description: UPDATE: Tuesday, November 7, 2017 14:25pm – At 2:00pm this afternoon the router supporting the campus wireless network rebooted unexpectedly. The router has completed reloading and the wireless network has recovered from the disruption.

At 2:00pm this afternoon the router supporting the campus wireless network rebooted unexpectedly.

Network engineers are working to restore service.

INC:TBD

Categories: IT News

Unscheduled Outage Avaya Main Phone Lines

7 November, 2017 - 06:59

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Tuesday, November 7, 2017
Outage Start/End Time: 0600 – TBD
Groups Impacted: Avaya Campus Users
Equipment: ucb-cm-active.ist.1918.berkeley.edu

Description: UPDATE: Tuesday, November 7, 2017 7:54am – The AT&T DS1 lines are down and  preventing inbound calls and local outbound calls from getting through. AT&T is working to resolved the issue as soon as possible.

UC Berkeley main telephone lines are down and Telecom staff are in contact with AT&T to restore service as soon as possible.

INC: INC0570789

Categories: IT News

Scheduled Maintenance Campus Border Routers

6 November, 2017 - 15:10

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, November 8, 2017
Outage Start/End Time: 1000  – 1159
Groups impacted: None
Equipment: inr-001, inr-002

Description: During this maintenance IST staff will be upgrading software on the campus border routers.

No interruption of service is expected.

CMR: N/A

Categories: IT News

Scheduled Outage CalTime

3 November, 2017 - 13:39

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, November 5, 2017
Outage Start/End Time: 0845 – 1100
Groups Impacted: CalTime Users
Equipment: caltime.berkeley.edu

Description: On Sunday, November 5th during 8:45am to 11:00am, CalTime will be unavailable because of technical maintenance.

The outage will affect many Campus users since the online application will not be available during patching.

Caltime terminals will still be available to employees that record time via a time-clock.

CMR: CHG0031120

Categories: IT News

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