UC System Status

No Unscheduled Outage work being performed at this time

This (1) entry represents no Unscheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

No Scheduled Maintenance work being performed at this time

This (1) entry represents no Scheduled Maintenance work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April, 10, 2018
Outage Start/End Time: 0846 – TBD
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: Some customers are experiencing intermittent issues accessing BearBuy.  The vendor Jaggaer is working on resolving the issue as soon as possible.

INC: INC0650924

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Monday, April 9, 2018
Outage Start/End Time: 1214 – TBD
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: There are intermittent outage issues with BearBuy. The support teams are investigating but have no ETA at this time.

CMR:TBD

Outage Type: SCHEDULED OUTAGE (RESOLVED)
Date Submitted: Friday, April 6, 2018
Outage Start/End Time: 0500 – 0812
Groups Impacted: Morgan Hall
Equipment: Avaya PBX phones

Description: UPDATE: Friday, April 6, 2018 8:12am – The power has been restored and the PBX has come back on line.

Facilities is conducting electrical system maintenance in the building (full power shutdown). This in turn will power down the site PBX phones.

 INC: INC0648926

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, April 11, 2018
Outage Start/End Time: 0500 – 0700
Groups Impacted: CalCentral Users
Equipment: calcentral.berkeley.edu

Description: Production CalCentral will be unavailable Wednesday, April 11th from 5:00am-7:00am to release new features.

CMR: CHG0031572

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, April 6 – Sunday, April 8, 2018
Outage Start/End Time: 1800 – 0900
Groups Impacted: BearBuy Users
Equipment: bearbuy.is.berkeley.edu

Description: BearBuy will be unavailable from Friday April 06, 2018 at 6:00pm to Sunday April 08, 2018 at 9:00am.

CMR: CHG0031569

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April 3, 2018
Outage Start/End Time: 1600 – TBD
Groups Impacted: Campus
Equipment: N/A

Description: The Service Desk are receiving reports of login issues to LMS from multiple locations, and for both direct login and via single sign on.

The team has put in an urgent ticket with SumTotal to resolve the issue as soon as possible.

INC: INC0647149

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Tuesday, April 3, 2018
Outage Start/End Time: 0915- TBD
Groups Impacted: BFS Users
Equipment: bfs.is.berkeley.edu

Description: BFS has been experiencing periodic slowness and login problems since 9:15am. Changes have been made and IST staff is monitoring the situation.

CMR: CHG0031566

Outage Type: SCHEDULED OUTAGE
Date Submitted: Monday, April 9, 2018
Outage Start/End Time: 0600 – 0800
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: ETS is deploying Junction v96.0.J2 to add functionality to the services.

bCourses users will not be able to access specific tools (i.e. course roster, course creation) during this time.

Rollback procedures (from updated version to previous version) will be tested prior to the deployment date.

CMR: CHG0031567

Outage Type: SCHEDULED OUTAGE
Date Submitted: Tuesday, April 10, 2018
Outage Start/End Time: 0500 – 0800
Groups Impacted: See Desc.
Equipment: Pinnacle and ServiceNow Telecom Catalog

Description: Calero will be patching our Pinnacle instance during this window. Campus customers can submit service requests.

Campus customers will not be able to submit funding changes or subscriber re-assignments during this window.

In ServiceNow, Telecom staff will not be able to close RITMs and IST Service Providers will not be able to send their uploads to Pinnacle during this window.

Groups Inpacted: Pinnacle Users, ServiceNow Telecom Catalog users who do funding changes and subscriber re-assignments

CMR: CHG0031523

Outage Type: EMERGENCY OUTAGE
Date Submitted: Monday, April 2, 2018
Outage Start/End Time: 1700 – TBD
Groups Impacted: Campus
Equipment: campus network

Description: IST Staff is aware of instability in the campus network and are troubleshooting to determine the cause and work toward a resolution.

CMR:TBD

Outage Type: UNSCHEDULED OUTAGE
Date: Monday 2 April 2018
Outage Start/End Time: 16:00 – Ongoing
Groups Impacted: Campus
Equipment: Network

Description:

IST staff is aware of instability in the campus network and are troubleshooting to determine the cause and work toward a resolution.

CMR: INC0646407

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Wednesday, March 28, 2018
Outage Start/End Time: 1221 – TDB
Groups Impacted: Turnitin-Enabled Assignments bCourses Instructors
Equipment: Canvas

Description: UPDATE: UPDATE:Wednesday, March 28, 2017 1:12pm – As of Tuesday, March 27th, all new assignments and submissions should behave as expected. The vendor is still preparing a fix to resubmit the broken assignments and submissions which they will try to run today or tomorrow.

Monday, March 26, 2018 12:21pm – Canvas support engineers have developed and are currently reviewing a fix for this issue. No word yet on when it will be deployed. Also, they confirmed that the earliest reports of this issue were from March 20th so students who submitted Turnitin-enabled assignments since that time may not have had a similarity report generated for their submission.

Turnitin similarity reports are currently not being generated for assignment submissions that were submitted on or after Tuesday, March 20th. The bCourses team has reported the issue to Canvas who is working to resolve the issue and make the reports available as soon as possible. The bCourses team will update this announcement as there are updates from the vendor.

INC: INC0644227

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, March 29, 2018
Outage Start/End Time: 2200 – 2300
Groups impacted: Campus network users
Equipment: inr-002

Description: IST staff will be converting one of the existing 10G CalREN-DC connections to a 2x10G LAG and adjusting route preferences.

No service interruption is expected.

Please direct any questions you may have regarding this announcement to: Erik Latrope.

INC: INC0643576

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Tuesday, March 27, 2018
Outage Start/End Time: 0825 – 0957
Groups Impacted: Campus
Equipment: UC Learning Center

Description: UPDATE: Tuesday, March 27, 2018 9:57am – This issue has been resolved and the service is now operational.

The Service Desk are receiving reports of login issues to LMS from multiple locations, and for both direct login and via single sign on.

The team has put in an urgent ticket with SumTotal to resolve the issue as soon as possible.

INC:INC0643280

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Sunday, April 15, 2018
Outage Start/End Time: 0800 – 1000
Groups impacted: macOS and Endpoints Users
Equipment: jss.berkeley.edu

Description: The campus Jamf Pro cloud server will be upgraded from version 9.6 to the latest version 10.3 on Sunday, April 15th from 8:00am-10:00pm.

The Jamf Pro server will be offline at various times during the upgrade in the scheduled maintenance window.

Mac endpoints will not display any error or information during the downtime. However, Jamf Pro services such as Self Service for Mac and macOS image deployment will be unavailable.

INC: INC0643302

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, March 21, 2018
Outage Start/End Time: 1551 – 2345
Groups Impacted: Zoom Conference Users
Equipment: Zoom

Description: Issues streaming Webinars to Facebook Live Incident Report for Zoom. The vendor has identified and resolved the issue with streaming to Facebook Live and will continue to monitor to ensure streaming with Facebook Live is stable.

INC: INC0641295

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Thursday, March 15, 2018
Outage Start/End Time: 2200 – 2330
Groups Impacted: All voicemail users
Equipment: Voicemail servers

Description: We will be rebooting the voicemail servers to fix replication. Users might experience a 2-5 minute service interruption and during this time users will not be able to check or receive voicemails.

CMR: CHG0031526