UC System Status

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, October 18, 2017
Outage Start/End Time: 1400 –  1430
Groups Impacted: API Central Users
Equipment:N/A

Description: Network connectivity issues in the us-west-2 (Oregon) region is impacting API Central users.

CMR: CHG0031106

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: October 18, 2017
Outage Start/End Time: 0700 – TBD
Groups Impacted: Campus
Equipment: shib.berkeley.edu

Description: The Service Desk is receiving calls regarding a shib.berkeley.edu error message.

IST staff is working quickly to identify the source of the problem and to restore services as quickly as possible.

CMR:TBD

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Saturday, October 14, 2017
Outage Start/End Time: 0600 – 2000
Groups impacted: ServiceNow Telecom Catalog Users
Equipment: ServiceNow Telecom Catalog

Description: Application upgrade for the Telecom Catalog will take place on October 14th between 6:00am am and 8:00pm.

The Telecom Catalog system will be available during that time, but there may be periods of slowness and unexpected behavior.

CMR: CHG0031088

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, October 18, 2017
Outage Start/End Time: 2100 – 0100
Groups impacted: All Voicemail Users
Equipment: See Desc.

Description: IST Telecom staff will be installing Microsoft updates on the AVST Voicemail Servers.

During the maintenance window there will be multiple interruptions to the voicemail and RightFax services.

Callers will not be able to leave voicemails and/or send faxes and campus users will not be able to check voicemail messages and/or receive/send on-line faxes.

ucbdc-vmsystem1.IST.1918.Berkeley.EDU
ucbdc-vmsystem2.IST.1918.Berkeley.EDU
ucbdc-vmsystem.IST.1918.Berkeley.EDU
ucbdc-vmavaya.IST.1918.Berkeley.EDU
ucbdc-vmcentrex.IST.1918.Berkeley.EDU
ucbdc-util.IST.1918.Berkeley.EDU
calvm-rightfax.campus.berkeley.edu

CMR: CHG0031078

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Tuesday, October 24, 2017
Outage Start/End Time: 2100 – 0500
Groups impacted: N/A
Equipment: See Desc.

Description: IST will be rebooting the Avaya Core PBX Servers.

ucb-cm-active.ist.1918.berkeley.edu
ucb-dc-cm1.ist.1918.berkeley.edu
ucb-dc-cm1-dom0.ist.1918.berkeley.edu
ucb-dc-cm1-cdom.ist.1918.berkeley.edu
ucb-reccev-cm2.ist.1918.berkeley.edu
ucb-reccev-cm2-dom0.ist.1918.berkeley.edu
ucb-reccev-cm2-cdom.ist.1918.berkeley.edu
ucb-spr-ess1.ist.1918.berkeley.edu.
ucb-spr-ess1-dom0.ist.1918.berkeley.edu.
ucb-spr-ess1-cdom.ist.1918.berkeley.edu.
ucb-spr-util.ist.1918.berkeley.edu.

CMR: CHG0031079

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, October 25, 2017
Outage Start/End Time: 0600 – 0730
Groups impacted: N/A
Equipment: See Desc.

Description: IST Telecom will be installing security updates but do not expect to have any service affecting impact.

blue-bullberry1.ist.1918.berkeley.edu.
blue-bullberry2.ist.1918.berkeley.edu.
blue-amcom1.ist.1918.berkeley.edu.
blue-amcom2.ist.1918.berkeley.edu.
blue-comctr1.ist.1918.berkeley.edu.
blue-comctr2.ist.1918.berkeley.edu.
blue-comctr3.ist.1918.berkeley.edu.

CMR: CHG0031082

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Wednesday, October 25, 2017
Outage Start/End Time: 2100 – 0200
Groups impacted: N/A
Equipment: See Desc.

Description: IST Telecom will be installing security updates but do not expect to have any service affecting impact.

ucbdctaskeapp1
ucbdctaskaes1.ist.1918.berkeley.edu
ucbsdtaskeapp2
ucbsdtaskaes2.ist.1918.berkeley.edu
ucbdcvoicepci
atcomm-cdr1.ist.1918.berkeley.edu.
atcomm-cdr2.ist.1918.berkeley.edu.
ucb-dc-aims.ist.1918.berkeley.edu.
ucb-dc-msa1.ist.1918.berkeley.edu
network-mgmt.ist.1918.berkeley.edu

CMR: CHG0031083

Outage Type: SCHEDULED OUTAGE
Date Submitted: November 3, 2017
Outage Start/End Time: 0600 – 1200
Groups Impacted: Blu Portal Users
Equipment: blu.berkeley.edu

Description: Quarterly Oracle PeopleTools  and database critical security  patching will be applied. 

Applications that are accessed via Blu – HCM Employee Self Service, Syquest, CalTime reporting, etc. will be affected.

CMR: CHG0031074

Outage Type: SCHEDULED OUTAGE
Date Submitted: November 3, 2017
Outage Start/End Time: 0600 – 1800
Groups Impacted: HCM Internal and External Users
Equipment: HCM production environment

Description: Quarterly Oracle PeopleTools and database critical security patching will be applied.

CMR: CHG0031073

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Monday, October 9, 2017
Outage Start/End Time: 2215 – 2310
Groups impacted: berkeley.service-now.com Users
Equipment: berkeley.service-now.com

Description: The ServiceNow vendor will be performing a data center migration for berkeley.service-now.com.

Maximum service interruption is scheduled to be no more than five minutes during the this window.

CMR: CHG0031067

Outage Type: SCHEDULED OUTAGE
Date Submitted: Monday, October 9, – Friday, October 13, 2017
Outage Start/End Time: 1800 – 2000
Groups Impacted: Pinnacle, ServiceNow Telecom Catalog Users
Equipment: Pinnacle and ServiceNow Telecom Catalog

Description: Calero will be moving our Pinnacle Telemanagement System to a High-Availability environment, each night between 6:00pm and 8:00pm only.

During this period, access to the hosted environment may be impacted. Campus customers can still submit service requests, though automatic phone number assignment may not happen. 

Campus customers should not submit funding changes or subscriber re-assignments during this window.   

In ServiceNow, IST staff should not close any RITMs or submit any Service Provider Uploads during this window.

CMR: CHG0031048

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, October 4, 2017
Outage Start/End Time: 0500 – 0600
Groups Impacted: 2000 Carleton
Equipment: 2000carl-245i-rs1, 2000carl-241ba-rs1

Description: AT&T will move Switched EtherNet service from old BDF 245i to new BDF 241ba at 2000 Carleton, in coordination with with PPCS IT staff.

Network connectivity will not be available during this outage at 2000 Carleton.

Please direct any questions you may have regarding this announcement to: Kevin Wong

CMR: CHG0031043

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, October 8, 2017
Outage Start/End Time: 0500 – 1300
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Sunday, October 8th from 5:00am-1:00pm due to scheduled Student Information Systems new release.

CMR: CHG0031006

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, October 8, 2017
Outage Start/End Time: 0500 – 1300
Groups Impacted: Production SIS, CalCentral and SIS related APIs Users
Equipment: bcsint.is.berkeley.edu, calcentral.berkeley.edu, api-central.berkeley.edu

Description: The Student Information System (SIS) will be releasing new functionality on Sunday, October 8th from 5:00am-1:00pm.

CMR: CHG0031006

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, October 5, 2017
Outage Start/End Time: 0630 – 0700
Groups impacted: Caching DNS Resolver
Equipment: ns1.berkeley.edu, ns2.berkeley.edu, dns.v6.berkeley.edu

Description: Backend systems providing caching (recursive) DNS service to the campus community will be updated to reflect changes the root name servers managed by outside parties.

The caching DNS system is fully redundant, no outage is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR: CHG0031039

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, October 5, 2017
Outage Start/End Time: 0600 – 0630
Groups impacted: DNS Request Routing
Equipment: ns1.berkeley.edu, ns2.berkeley.edu, dns.v6.berkeley.edu, adns1.berkeley.edu, adns2.berkeley.edu

Description: Network configuration determining where DNS requests are routed on campus will be updated to provide more diversity.

The routing of DNS queries is full redundant, no outage is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR:CHG0031038

No Unscheduled Outage work being performed at this time

This (1) entry represents no Unscheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

No Scheduled Maintenance work being performed at this time

This (1) entry represents no Scheduled Maintenance work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Saturday 30 September 2017
Outage Start/End Time: 1640 – Ongoing
Groups Impacted: Campus Users
Equipment: Campus DNS Resolvers

Description: UPDATE 2017-09-30 19:00 – IST staff is continuing to investigate this issue.

UPDATE 2017-09-30 18:00 – IST staff is continuing to investigate and work to resolve the underlying issue impacting services.

IST has received reports of problems with the campus DNS infrastructure. This is having a widespread impact to multiple campus systems.

IST staff is working quickly to identify the source of the outage and to restore services as quickly as possible.

CMR:TBD