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Status of UC Berkeley Enterprise Information Services
Updated: 35 min 6 sec ago

Unscheduled Outage SPA Administrator Application

15 August, 2018 - 14:11

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Wednesday, August 15, 2018
Outage Start/End Time: 1345 – 1430
Groups Impacted: Campus Users
Equipment: SPA Admin App

Description: UPDATE: Wednesday, August 15, 2018 2:30pm – This issue has since been resolved.

The SPA Admin Application is not responding to requests to create new SPA’s.

IST staff is working quickly to identify the source of the problem and to restore services as quickly as possible.

INC: INC0721571

Categories: IT News

Scheduled Outage Scheduled Outage of Specific bCourses Tools

15 August, 2018 - 05:56

Outage Type: SCHEDULED OUTAGE
Date Submitted: Thursday, August 16, 2018
Outage Start/End Time: 0730 – 0815
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Thursday,  August 16th from 7:30am-8:15am due to scheduled maintenance.

CMR:  CHG0031932

Categories: IT News

Scheduled Maintenance ServiceNow Telecom Catalog

15 August, 2018 - 05:56

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, August 23, 2108
Outage Start/End Time: 1900 – 2200
Groups impacted: Telecom Catalog System Users
Equipment: ucb.service-now.com

Description: The telecom team will be performing a maintenance patch on the ServiceNow Telecom Catalog to a more current version of ServiceNow on Thursday, August 23, 2018 from 7:00pm to 10:00pm. 

The system will be up and available during this time but users may encounter performance degradation and unexpected inconsistencies during the patch.

CMR: CHG0031945

Categories: IT News

Scheduled Outage Scheduled Outage of Specific bCourses Tools

15 August, 2018 - 05:55

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, August 29, 2018
Outage Start/End Time: 0500 – 0800
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Wednesday,  August 29th from 5:00am-8:00am due to scheduled maintenance.

CMR: CHG0031942

Categories: IT News

Scheduled Maintenance Dwinelle Hall WiFi

14 August, 2018 - 08:55

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, August 16, 2018
Outage Start/End Time: 0530 – 0800
Groups impacted: Dwinelle Hall WiFi Users
Equipment: Dwinelle Hall WiFi

Description: On August 16th from 5:30am-8:00am, Dwinelle Hall will have the legacy campus WiFi deployment deactivated and the new campus WiFi service placed into service.

For the majority of the building, the change will only take a few minutes, but there are some places where the hardware must be replaced and the new devices configured.

RITM: RITM0046054

Categories: IT News

Unscheduled Outage Imagine – Reduction in Service

13 August, 2018 - 18:47

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Monday, August 13, 2018
Outage Start/End Time: 1604 – 1828
Groups Impacted: Imagine Users
Equipment: N/A

Description: UPDATE: Monday, August 13, 2018 6:28pm – This issue has since been resolved.

Imagine is experiencing a reduction in service in which files are not always successfully converted.

One symptom of this is that T&E images are not opening.

The technical team is actively working with the vendor on this issue.

CMR:TBD

Categories: IT News

Scheduled Outage CalCentral

13 August, 2018 - 15:33

Outage Type: SCHEDULED OUTAGE
Date Submitted: Tuesday, August 14, 2018
Outage Start/End Time: 0500 – 0700
Groups Impacted: CalCentral Users
Equipment: calcentral.berkeley.edu

Description: CalCentral will be unavailable on Tuesday, August 14th from 5:00am-7:00am to resolve an issue with the display of course information and to perform required database maintenance.

CMR: CHG0031937

Categories: IT News

Scheduled Maintenance Campus WiFi

13 August, 2018 - 12:50

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Friday, August 17, 2018
Outage Start/End Time: 0730 – 0800
Groups impacted: Campus Wireless Users
Equipment: Airbears2, eduroam, CalVisitor Wifi Networks

Description: The database team will be restarting a system supporting the Airbears2, eduroam, and CalVisitor Wifi Networks.

There may be a brief period where users will be disconnected and should automatically reconnect or may experience delays in connecting to the UC Berkeley wireless networks while the work is underway.

CMR: CHG0031935

Categories: IT News

Scheduled Maintenance Border Router Replacement

13 August, 2018 - 12:50

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, August 30, 2018
Outage Start/End Time: 2200 – 2300
Groups impacted: Network border
Equipment: inr-001, sut-mdc-br1

Description: IST staff will be replacing one of the campus border routers with new hardware.

No service interruption is expected.

CMR: CHG00031936

Categories: IT News

Scheduled Outage Jamf Pro Cloud Server

13 August, 2018 - 10:03

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 24, 2018
Outage Start/End Time: 1800 – 2300
Groups Impacted: Mac endpoints, IT Staff deploying macOS configurations
Equipment: jss.berkeley.edu

Description: The campus Jamf Pro cloud server jss.berkeley.edu will be upgraded from version 10.4 to 10.6 on Friday, August 24th from 6:00pm-11:00pm.

There is a planned downtime during this upgrade window for the Jamf Pro server.

CMR: CHG0031934

Categories: IT News

Scheduled Outage CalTime

10 August, 2018 - 13:59

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, August 12, 2018
Outage Start/End Time: 0700 – 0830
Groups Impacted: CalTime Users
Equipment: kwcprd

Description: Quarterly Oracle database patch will be applied in CalTime production environment.

CMR: TBD

Categories: IT News

Scheduled Outage Blu Portal

8 August, 2018 - 09:03

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 17, 2018
Outage Start/End Time: 0600 – 1400
Groups Impacted: Blu Portal Users
Equipment: bluprod

Description: Quarterly Oracle Critical Patch Update will be applied in Blu production environments.

CMR: CHG0031895

Categories: IT News

Scheduled Outage HCM

8 August, 2018 - 09:03

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 17, 2018
Outage Start/End Time: 0600 – 1800
Groups Impacted: HCM Users
Equipment: hrsprod

Description: Quarterly Oracle Critical Patch Update will be applied in HCM production environments.

CMR: CHG0031894

Categories: IT News

Unscheduled Outage BFS, BearBuy and HCM

7 August, 2018 - 14:06

Outage Type: UNSCHEDULED OUTAGE (AMENDED)
Date Submitted: Monday, August 7, 2018
Outage Start/End Time: 1357 – TBD
Groups Impacted: BFS  BearBuy, and HCM Users
Equipment: BFS, BearBuy, and HCM

Description: UPDATE: Monday, August 7, 2018 3:29pm – A ticket has been open with DBA and Windows team to bounced the redundant components which will take place tonight after hours, in hopes that the BearBuy integration will resume as normal.

The UC Berkeley data center is experiencing intermittent issues. BFS integration and HCM are currently down.

The Technical teams are working actively on the situation and will update when it is resolved.

INC: INC0718136

Categories: IT News

Scheduled Maintenance Dwinelle Office Wing Wired Network

7 August, 2018 - 07:50

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Monday, August 13, 2018
Outage Start/End Time: 0500 – 0800
Groups impacted: Dwinelle Office Wing Wired Network
Equipment: Networking from Dwinelle 5228

Description: On August 13th from 5:00am-8:00am, The network switch equipment in Dwinelle Hall Room 5228 will be replaced.

This activity is to facilitate the activation of the new Campus WiFi deployment.

Wired network users in the Office Wing, 4th floor and above, will lose service for a portion of the window.

As the legacy WiFi is delivered over a different set of devices, WiFi service is expected to remain active during the activity.

This is not the cut over to the new Campus WiFi, that activity will be posted at a later date.

RITM: RITM0046054

Categories: IT News

Scheduled Maintenance Sutardja Dai Zone and AT&T Switched Ethernet

6 August, 2018 - 16:18

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Monday, August 13, 2018
Outage Start/End Time: 0500 – 0700
Groups impacted: Sutardja Dai Zone and AT&T Switched Ethernet Locations Users
Equipment: inr-304, sut-mdc-ar1

Description: As part of the network backbone refresh project we will be migrating all network connections from inr-304 to sut-mdc-ar1.

This will cause an interruption of service while the connections are migrated.

Subnets affected by this maintenance:

2607:F140:1:4000::/64
2607:F140:1:4001::/64
2607:F140:1:4800::/64
2607:F140:1:8000::/64
2607:F140:1:8001::/64
2607:F140:1:8002::/64
2607:F140:1:8005::/64
2607:F140:2:1::/64
2607:F140:9000:1::/64
2607:F140:9000:17::/64
2607:F140:9000:1B::/64
2607:F140:FFFF:9::/127
2607:F140:FFFF:B::/64
2607:F140:FFFF:21::/64
2607:F140:FFFF:7000::/64
2607:F140:FFFF:8000:0:8003::/96
2607:F140:FFFF:E002::/64
10.16.128.0/26
10.16.224.0/27
10.16.248.0/24
10.17.7.0/24
10.17.37.0/24
10.17.38.0/24
10.17.44.0/24
10.17.64.0/24
10.18.1.0/24
10.104.0.0/24
10.129.4.0/24
10.129.128.0/25
10.129.192.72/31
10.129.227.0/24
10.129.240.0/24
10.129.255.0/24
10.253.16.0/24
10.253.18.0/24
10.254.244.0/24
10.254.247.0/29
10.254.247.128/27
10.254.249.0/24
10.254.250.0/24
10.255.26.0/23
10.255.30.0/24
10.255.48.0/22
10.255.231.0/24
10.255.241.0/24
128.32.0.48/29
128.32.0.76/31
128.32.0.92/31
128.32.0.94/31
128.32.1.191/32
128.32.14.0/24
128.32.15.16/29
128.32.16.0/26
128.32.17.0/24
128.32.30.96/27
128.32.30.128/25
128.32.51.128/26
128.32.51.192/26
128.32.55.128/27
128.32.55.192/27
128.32.55.224/28
128.32.55.240/28
128.32.58.0/24
128.32.76.64/26
128.32.81.0/24
128.32.82.0/26
128.32.82.96/27
128.32.86.0/24
128.32.92.0/24
128.32.99.0/26
128.32.99.64/29
128.32.100.0/25
128.32.101.0/25
128.32.101.128/25
128.32.102.0/25
128.32.102.128/25
128.32.104.0/25
128.32.105.0/24
128.32.106.0/25
128.32.120.0/24
128.32.121.0/24
128.32.122.0/24
128.32.123.0/24
128.32.125.0/25
128.32.125.128/25
128.32.129.224/27
128.32.135.0/24
128.32.137.0/25
128.32.137.128/28
128.32.137.144/30
128.32.140.64/28
128.32.141.0/25
128.32.141.128/25
128.32.142.0/25
128.32.142.128/26
128.32.142.192/26
128.32.148.0/25
128.32.148.128/25
128.32.149.0/24
128.32.151.0/25
128.32.152.128/26
128.32.155.0/25
128.32.155.128/25
128.32.158.192/26
128.32.164.0/24
128.32.166.0/25
128.32.166.128/25
128.32.169.64/27
128.32.172.0/25
128.32.172.160/27
128.32.174.0/25
128.32.176.128/25
128.32.177.0/25
128.32.181.0/26
128.32.182.0/25
128.32.182.128/25
128.32.183.0/24
128.32.184.0/25
128.32.185.128/25
128.32.186.0/26
128.32.186.128/25
128.32.190.0/24
128.32.191.128/25
128.32.192.0/25
128.32.192.128/25
128.32.195.0/24
128.32.196.0/24
128.32.197.0/25
128.32.197.128/26
128.32.197.192/29
128.32.200.128/25
128.32.201.128/26
128.32.201.192/27
128.32.204.64/26
128.32.204.160/28
128.32.206.192/26
128.32.211.0/27
128.32.212.0/24
128.32.215.0/25
128.32.215.128/26
128.32.215.224/27
128.32.216.64/28
128.32.218.64/26
128.32.219.0/25
128.32.224.128/27
128.32.224.160/27
128.32.224.224/28
128.32.224.240/29
128.32.224.248/29
128.32.227.0/25
128.32.227.192/26
128.32.228.128/26
128.32.228.192/26
128.32.230.0/24
128.32.231.216/29
128.32.235.0/25
128.32.238.0/26
128.32.238.64/26
128.32.242.208/29
128.32.242.216/29
128.32.248.128/25
128.32.253.0/26
128.32.253.64/26
128.32.253.192/26
136.152.13.32/29
136.152.145.0/24
136.152.225.96/27
136.152.254.152/29
169.229.0.216/29
169.229.2.0/26
169.229.2.64/28
169.229.4.64/26
169.229.6.0/26
169.229.6.64/26
169.229.7.224/27
169.229.10.0/24
169.229.12.160/28
169.229.16.96/27
169.229.19.48/28
169.229.20.0/25
169.229.20.128/27
169.229.26.0/26
169.229.28.0/24
169.229.29.0/24
169.229.37.0/28
169.229.38.0/25
169.229.57.0/25
169.229.58.0/24
169.229.97.0/24
169.229.128.0/25
169.229.128.136/29
169.229.128.152/29
169.229.132.224/27
169.229.134.0/25
169.229.136.0/26
169.229.136.64/27
169.229.139.128/26
169.229.139.192/26
169.229.140.0/25
169.229.141.0/25
169.229.142.128/26
169.229.142.224/27
169.229.143.8/29
169.229.143.192/26
169.229.144.0/25
169.229.153.248/29
169.229.155.224/28
169.229.155.240/29
169.229.156.128/25
169.229.157.0/24
169.229.159.192/27
169.229.160.0/24
169.229.172.128/25
169.229.175.64/27
169.229.175.128/26
169.229.194.64/26
169.229.194.128/26
169.229.194.192/27
169.229.195.0/25
169.229.195.128/26
169.229.195.192/26
169.229.196.0/25
169.229.196.128/25
169.229.197.64/26
169.229.200.64/27
169.229.200.160/27
169.229.201.96/27
169.229.202.112/29
169.229.203.0/27
169.229.204.16/28
169.229.204.128/25
169.229.205.240/28
169.229.206.0/25
169.229.209.0/24
169.229.210.0/26
169.229.211.64/27
169.229.211.128/26
169.229.211.248/29
169.229.220.224/28
169.229.225.96/27
169.229.225.192/27
169.229.227.0/24
169.229.230.128/26
169.229.231.128/26
169.229.232.0/25
169.229.241.64/26
169.229.244.32/27
169.229.244.64/26
169.229.244.128/26
169.229.244.192/26
169.229.246.0/24
169.229.249.0/26
169.229.250.128/27
169.229.250.192/26
169.229.252.0/26
169.229.252.64/26
172.16.236.0/24
172.16.254.0/24

In addition, the following will experience network service interruption:

ICSI
BWRC

Please direct any questions you may have regarding this announcement to:Erik Latrope

CMR: CHG0031922

Categories: IT News

Scheduled Outage Pinnacle Billing System

6 August, 2018 - 11:42

Outage Type: SCHEDULED OUTAGE
Date Submitted: Saturday, August 11, 2018
Outage Start/End Time: 0500 – 1100
Groups impacted: Campus
Equipment: N/A

Description: Server Maintenance for the Telecom Catalog’s associated billing software Pinnacle will take place on Saturday, August 11h, 2018
between 8:00am and 2:00pm EST (0500 to 1100 PST).

The Pinnacle application vendor Calero has not reported any expected outage during this upcoming maintenance window.

There is no expected impact upon the Telecom Catalog (ServiceNow) system.

CMR: CHG0031838

Categories: IT News

Scheduled Outage BFS and BearBuy

6 August, 2018 - 07:44

Outage Type: SCHEDULED OUTAGE
Date Submitted: Friday, August 10, 2018
Outage Start/End Time: 0600 – 1800
Groups Impacted: BFS and Bearbuy Users
Equipment: bfs,is berkeley.edu, bearbuy.is.berkeley.edu

Description: The BFS Application will undergo an Oracle Critical Patch Update (CPU) on Friday, August 10th.

During this patching BFS and BearBuy will be unavailable to Campus users.

Chart of Account Validations will be redirected to an alternate environment and will not be affected.

CMR: CHG0031891

Categories: IT News

Unscheduled Outage CalCentral

3 August, 2018 - 15:42

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Friday, August 3, 2018
Outage Start/End Time: 1100 – TBD
Groups Impacted: CalCentral Users
Equipment: calcentral.berkeley.edu

Description: SIS Production Support is receiving reports that CalCentral is experiencing intermittent outages.

The SIS and CalCentral Technical teams are working quickly to identify the source of the outage and to stabilize services as quickly as possible.

SIS Campus Solutions is not impacted by this issue.

CMR: TBD

Categories: IT News

Scheduled Outage of Specific bCourses Tools

2 August, 2018 - 10:30

Outage Type: SCHEDULED OUTAGE
Date Submitted: Sunday, August 5, 2018
Outage Start/End Time: 0500 – 1400
Groups Impacted: bCourses Users
Equipment: bcourses.berkeley.edu

Description: bCourses tools, including Add People and Roster Photos, will be unavailable on Sunday, August 5th from 5:00am-2:00pm due to scheduled maintenance and Student Information Systems new release.

CMR:  CHG0031870

Categories: IT News

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