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Scheduled Maintenance DNS Request Routing

UC System Status - 2 October, 2017 - 12:40

Outage Type: SCHEDULED MAINTENANCE
Date Submitted: Thursday, October 5, 2017
Outage Start/End Time: 0600 – 0630
Groups impacted: DNS Request Routing
Equipment: ns1.berkeley.edu, ns2.berkeley.edu, dns.v6.berkeley.edu, adns1.berkeley.edu, adns2.berkeley.edu

Description: Network configuration determining where DNS requests are routed on campus will be updated to provide more diversity.

The routing of DNS queries is full redundant, no outage is expected.

Please direct any questions you may have regarding this announcement to: Sean Schluntz

CMR:CHG0031038

Categories: IT News

No Unscheduled Outage work being

UC System Status - 2 October, 2017 - 10:37

No Unscheduled Outage work being performed at this time

This (1) entry represents no Unscheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Outage work being

UC System Status - 2 October, 2017 - 10:37

No Scheduled Outage work being performed at this time

This (1) entry represents no Scheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

No Scheduled Maintenance work being

UC System Status - 2 October, 2017 - 10:36

No Scheduled Maintenance work being performed at this time

This (1) entry represents no Scheduled Maintenance work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

SONAR.SuspPE!gen13

Symantec: Latest Threats - 1 October, 2017 - 17:00
Risk Level: Very Low. Type: Trojan, Virus, Worm.
Categories: IT News

SONAR.SuspPE!gen14

Symantec: Latest Threats - 1 October, 2017 - 17:00
Risk Level: Very Low. Type: Trojan, Virus, Worm.
Categories: IT News

Unscheduled Outage Campus DNS

UC System Status - 30 September, 2017 - 17:15

Outage Type: UNSCHEDULED OUTAGE
Date Submitted: Saturday 30 September 2017
Outage Start/End Time: 1640 – Ongoing
Groups Impacted: Campus Users
Equipment: Campus DNS Resolvers

DescriptionUPDATE 2017-09-30 19:00 – IST staff is continuing to investigate this issue.

UPDATE 2017-09-30 18:00 – IST staff is continuing to investigate and work to resolve the underlying issue impacting services.

IST has received reports of problems with the campus DNS infrastructure. This is having a widespread impact to multiple campus systems.

IST staff is working quickly to identify the source of the outage and to restore services as quickly as possible.

CMR:TBD

Categories: IT News

Trojan.Starloader

Symantec: Latest Threats - 27 September, 2017 - 17:00
Risk Level: Very Low. Type: Trojan.
Categories: IT News

SONAR.ProcHijack!g16

Symantec: Latest Threats - 27 September, 2017 - 17:00
Risk Level: Very Low. Type: Trojan, Virus, Worm.
Categories: IT News

SONAR.SuspInject!gen3

Symantec: Latest Threats - 27 September, 2017 - 17:00
Risk Level: Very Low. Type: Trojan, Virus, Worm.
Categories: IT News

SONAR.ProcHijack!g21

Symantec: Latest Threats - 26 September, 2017 - 17:00
Risk Level: Very Low. Type: Trojan, Virus, Worm.
Categories: IT News

Admin console

Google Apps Status - 25 September, 2017 - 14:10

 September 25, 2017 2:10:00 PM PDT

The problem with Admin console should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

 September 25, 2017 1:49:00 PM PDT

Admin console service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 September 25, 2017 1:07:00 PM PDT

Our team is continuing to investigate this issue. We will provide an update by September 25, 2017 2:07:00 PM PDT with more information about this problem. Thank you for your patience.


When accessing the Admin Console (through the web or the Admin SDK), affected users may observe server errors or the following message: "We are unable to process your request at this time, please try again later." When accessing Google Vault, affected users may see "Unanticipated error"

 September 25, 2017 12:45:00 PM PDT

We're investigating reports of an issue with Admin console. We will provide more information shortly.

Categories: IT News

Admin console

Google Apps Status - 25 September, 2017 - 13:49

 September 25, 2017 1:49:00 PM PDT

Admin console service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 September 25, 2017 1:07:00 PM PDT

Our team is continuing to investigate this issue. We will provide an update by September 25, 2017 2:07:00 PM PDT with more information about this problem. Thank you for your patience.


When accessing the Admin Console (through the web or the Admin SDK), affected users may observe server errors or the following message: "We are unable to process your request at this time, please try again later." When accessing Google Vault, affected users may see "Unanticipated error"

 September 25, 2017 12:45:00 PM PDT

We're investigating reports of an issue with Admin console. We will provide more information shortly.

Categories: IT News

Admin console

Google Apps Status - 25 September, 2017 - 13:07

 September 25, 2017 1:07:00 PM PDT

Our team is continuing to investigate this issue. We will provide an update by September 25, 2017 2:07:00 PM PDT with more information about this problem. Thank you for your patience.


When accessing the Admin Console (through the web or the Admin SDK), affected users may observe server errors or the following message: "We are unable to process your request at this time, please try again later." When accessing Google Vault, affected users may see "Unanticipated error"

 September 25, 2017 12:45:00 PM PDT

We're investigating reports of an issue with Admin console. We will provide more information shortly.

Categories: IT News

Scheduled Outage of Specific bCourses Tools

UC System Status - 25 September, 2017 - 12:55

Outage Type: SCHEDULED OUTAGE
Date Submitted: Tuesday, September 26, 2017
Outage Start/End Time: 0600 – 0700
Groups Impacted: bCourses users
Equipment: bcourse.berkeley.edu

Description: ETS is deploying Junction v92.0.J1 to address an issue with permissions for specific bCourses users.

bCourses users will not be able to access specific tools (i.e. course roster, course creation) during this time.

Rollback procedures (from updated version to previous version) will be tested prior to the deployment date.

CMR: CHG0031022

Categories: IT News

Scheduled Outage UCBACKUP2, UCBACKUP3, UCBACKUP8, UCBACKUP9

UC System Status - 25 September, 2017 - 12:52

Outage Type: SCHEDULED OUTAGE
Date Submitted: Thursday, September 28, 2017
Outage Start/End Time: 0900-1700
Groups Impacted: UCBackup
Equipment: sbg-tsm-prod-02, sbg-tsm-prod-08

Description: UCBackup servers will be offline for disaster recovery, first sbg-tsm-prod-02 hosting UCBACKUP2, UCBACKUP3 disaster recovery, UCBACKUP8 disaster recovery, and UCBACKUP9 disaster recovery, then partner sbg-tsm-prod-08 hosting UCBACKUP3, UCBACKUP8, and UCBACKUP9.

CMR: CHG0031023

Categories: IT News

Scheduled Outage UCBACKUP7, UCBACKUP10, UCBACKUP12, UCBACKUPSD

UC System Status - 25 September, 2017 - 12:52

Outage Type: SCHEDULED OUTAGE
Date Submitted: Wednesday, September 29, 2017
Outage Start/End Time: 0900-1700
Groups Impacted: UCBackup
Equipment: sbg-tsm-prod-01, sbg-tsm-prod-07

Description: UCBackup servers will be offline for disaster recovery, first sbg-tsm-prod-01 hosting UCBACKUPSD, UCBACKUP7 disaster recovery, UCBACKUP10 disaster recovery, and UCBACKUP12 disaster
recovery, then partner sbg-tsm-prod-07 hosting UCBACKUP7, UCBACKUP10, UCBACKUP10, and UCBACKUPSD disaster recovery.

CMR: CHG0031024

Categories: IT News

Unscheduled Outage 2484 Shattuck Office Voice Gateway

UC System Status - 25 September, 2017 - 12:48

Outage Type: UNSCHEDULED OUTAGE (RESOLVED)
Date Submitted: Monday, September 25, 2017
Outage Start/End Time: 0800 – 0900
Groups Impacted: 2484 Shattuck Users
Equipment: Voice

Description: The Avaya Media Gateway intermediately dropped off the network . IST telecom rebooted the gateway and system is now stable.

CMR: INC0546147

Categories: IT News

Admin console

Google Apps Status - 25 September, 2017 - 12:45

 September 25, 2017 12:45:00 PM PDT

We're investigating reports of an issue with Admin console. We will provide more information shortly.

Categories: IT News

No Unscheduled Outage work being

UC System Status - 25 September, 2017 - 06:47

No Unscheduled Outage work being performed at this time

This (1) entry represents no Unscheduled Outage work being performed at this time.

Thank you,
CSS IT Service Desk
510-664-9000

Categories: IT News

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